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ToyBoo · Toy library & shop

Terms & conditions

Last updated 15 Oct 2026

These terms apply when you use toyboo.in or our services: renting, buying, selling or donating toys. ToyBoo is operated by Daya Nand Sagar (sole proprietor) ("we", "us"). By placing an order you agree to them.

Your account

  • You need to be 18 or older to create an account and place orders.
  • You log in with your mobile number and a one-time code. Keep your phone secure; orders placed from your account are your responsibility.
  • Please give accurate names, phone numbers and addresses so we can deliver and pick up.

Prices and payment

  • Prices are in Indian rupees and include GST unless shown otherwise.
  • Rental plans are prepaid online. Toy shop orders can be paid online or by cash on delivery (no extra charge) for orders up to ₹5,000; Boo Coins and vouchers work only with online payment.
  • Online orders are confirmed when the payment succeeds; cash on delivery orders when you place them, and you pay the full amount to the delivery partner.
  • If a price is shown wrongly because of an error, we will tell you and you can cancel for a full refund.

Rental plans (Delhi NCR)

  • Plans (Mouse, Cat, Elephant) last 12 months or 3 months, in one payment that includes GST. Renew in the last 30 days of your plan, or up to 14 days after it ends. Nothing is taken automatically. See Rental plans for current prices and how many toys each plan holds.
  • Each plan includes free deliveries for its term, and every swap uses one. 12-month plans: Mouse 40 free deliveries, Cat and Elephant unlimited. 3-month plans: Mouse 9, Cat 12, Elephant unlimited. Cat and Elephant include one large toy at a time.
  • There is no security deposit. Damage and lost toys are charged as set out in these terms: under our damage grades, paid online. Adding toys, swaps and renewals wait until it's paid.
  • 12-month plans come with a 30-day risk-free guarantee: cancel within 30 days of your plan starting and we refund the plan fee in full once the toys are back. 3-month plans aren't refundable once they start. Otherwise the plan fee is not refundable once the plan starts, except where the law requires it or where ToyBoo fails to deliver the service. See our Cancellation & refund policy.
  • When the plan ends, we collect the toys.

Rentals and plans taken before 15 Oct 2026

If you rented a toy for 4 weeks or joined a plan before 15 Oct 2026, these rules still apply to you.

  • 4-week rental: rent was 30% of the toy's MRP (at least ₹199), plus a refundable security deposit of 100% of MRP (at least ₹500). The rental runs for 28 days from delivery and we pick the toy up at the end.
  • Late return: one week's rent for every started week after the due date. A toy not returned within 4 weeks of the due date is treated as lost.
  • Damage or loss on a 4-week rental is charged under our damage grades once you've had the chance to review it, and taken from the deposit; anything above the deposit stays payable. The rest of the deposit is refunded.
  • Earlier plans carry a refundable security deposit. It isn't used while the plan runs. When the plan ends and the toys are collected, we refund it, minus any charges still unpaid.
  • A year paid every 3 months by UPI Autopay or card is a commitment to the full 12 months, and the remaining payments are taken automatically on their dates. If a payment fails, swaps and toy changes pause until it is paid.
  • Those plans include up to 2 free swaps per month; unused swaps don't carry over. The plan fee is not refundable once the plan is activated, except where the law requires it or where ToyBoo fails to deliver the promised service.

Damage grades

Every returned toy is inspected. The inspector grades it, photographs any damage and records the amount:

  • Grade 0: Normal wear and tear. Minor scuffs from ordinary play, expected wear or superficial marks. No charge.
  • Grade 1: Minor damage. A loose component, small break or repairable cosmetic damage. Actual repair cost, up to 25% of the toy's price.
  • Grade 2: Major damage. A broken functional part, or damage that prevents safe use but may be repairable. Verified repair cost, up to 50% of the toy's price.
  • Grade 3: Lost or irreparable. The toy is missing, unsafe or can't reasonably be repaired. Replacement value, up to 100% of the toy's price.

Normal wear and tear is never charged as damage. Before anything is charged, the grade, amount and photos appear in your account. You have 48 hours to accept it or tell us what doesn't look right. If you query it, nothing is owed until we reply, and we may lower or cancel the charge. If you don't respond within 48 hours, it is confirmed.

A confirmed charge for a 4-week rental is taken from its deposit and the rest is refunded. A plan charge is paid online from your toy bag page; swaps, new toys and renewals wait until it is paid. A security deposit held on an earlier plan only covers what's still unpaid when the plan ends.

Caring for rented toys

Please use rented toys as intended, keep them clean and dry, and supervise young children as you would with any toy. Toys are cleaned, sanitised and quality-checked between families; tell us straight away if something is wrong when a toy arrives.

Toy shop (all over India)

Toys bought from the shop are yours once delivered. Delivery and returns follow our Shipping & delivery and Cancellation & refund policies.

Selling and donating toys

  • When you sell us toys, we give a quote and confirm the final amount after inspecting them at pickup. You can take the payment by UPI or as Boo Coins.
  • Donated toys become ours to clean, reuse or pass on; donations cannot be reversed or paid for.

Boo Coins and vouchers

Boo Coins and vouchers can be used on toyboo.in as shown at checkout. They have no cash value and cannot be transferred or exchanged for money.

Safety and age guidance

Follow the age guidance shown for each toy. Some toys contain small parts and are not suitable for children under 3.

Liability

We are responsible for providing our services with reasonable care. To the extent the law allows, our liability for any order is limited to the amount you paid for it. Nothing in these terms limits your rights under the Consumer Protection Act, 2019.

Changes, law and disputes

We may update these terms; the version on this page at the time of your order applies to that order. These terms are governed by the laws of India, and the courts of New Delhi have jurisdiction.

Questions or complaints: support@toyboo.in or +91 96257 72540. See also our Privacy policy.